Authorized to work in the US for any employer.
PROFESSIONAL SUMMARYBilingual English and Spanish customer service, airline operations, AI training, digital marketing, multimedia production, and web development professional. Experienced in passenger services, CRM systems, e-commerce operations, Adobe Creative Suite, WordPress, HTML, CSS, JavaScript, Git, GitHub, and SQL fundamentals. Proven ability to combine customer focused service, creative production, business operations, and technology to support organizations and deliver professional digital solutions.
CORE COMPETENCIES
Customer Service, Airline Operations, AI Training, Data Annotation, Content Review, CRM Management, E-commerce Operations, Adobe Creative Suite, Web Development, GitHub Portfolio Projects, Digital Marketing, Multimedia Production, Trade Show Coordination, WordPress, HTML, CSS, JavaScript, SQL Fundamentals, English and Spanish.
Education
Bachelor in Multimedia Production
Bachelors
Berklee College of Music - Boston, MA
Massachusetts College of Art and Design
Certificate
Video, Graphics, Interface Design, and Web Programming.
Work Experience
Voyage-Marche, Inc.
August 2021 - Present
Marketing, Sales & Multimedia Design
- Spearheaded marketing campaigns resulted in a 20% increase in brand awareness and sales growth.
- Managed participation in national trade shows (Fancy Food, INFRA, Candy & Snack) securing over 200+ high value leads annually.
- Designed and implemented an e-commerce strategy, increasing online sales by 30% through improved UI/UX
and digital marketing efforts. - Developed and executed social media campaigns, growing engagement by 40% and enhancing brand recognition.
- Optimized CRM systems (HubSpot) to enhance customer retention and drive targeted email marketing, increasing conversion rates by 25%.
- Directed multimedia production for promotional videos and digital content, reinforcing brand messaging and customer engagement.
- Manage partnerships with major food distributors, including SYSCO, and KEHE.
Center Tone Music
Jan 2014 - Present
General Manager and Instructor
- Created engaging educational content, boosting student retention by 35%.
- Designed marketing materials and digital campaigns that increased enrollment by 25% year-over-year.
- Produced high-quality audio and video content for instructional purposes, enhancing student learning experiences.
Skills
E-COMMERCE: Amazon Seller Central, Shopify and Ebay.
CRM, SMS, PPC and ESPs: HubSpot, Klaviyo, Mailchimp, and Google Analytics.
GRAPHIC, VIDEO & AUDIO: Adobe Creative Suite, Canva, AI Tools, Pro Tools, Logic Pro (10+ years)
OFFICE: Microsoft Office Suite, and QuickBooks. (10+ years)
WEB: Web Development, Web Design, Search Engine Optimization (SEO), E-commerce (10+ years)
SOCIAL MEDIA: IG, X, Facebook, TikTok, and YouTube Channels.
CUSTOMER SERVICE: (10+ years)
LANGUAGES: Fluent English and Spanish
Web Applications Portfolio
A collection of business focused web applications built with HTML, CSS, JavaScript, Git, GitHub, GitHub Pages, Local Storage, and SQL concepts. These projects support my work in customer service, airline operations, AI training, CRM, e-commerce, and technical support.
Portfolio
WEBSITE DEVELOPMENT
LABEL DESIGN 4
LABEL DESIGN 5
POWERPOINT PRESENTATION 1
POWERPOINT PRESENTATION 2
POWERPOINT PRESENTATION 3
POWERPOINT PRESENTATION 4
LOGO DESING 1
LOGO DESIGN 2
LOGO DESIGN 3
SALES SHEET 1
SALES SHEET 2
SALES SHEET 3
